Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Capital Billing Services, Inc. ("Capital Billing Services," "we," "us") handles information collected through capitalbillingservices.com (the "Website"). It covers the Website only. Patient information we process on behalf of healthcare clients is governed by our client agreements, not this policy.

Information we collect

Contact form. When you submit our contact form, we collect your name, email address, and message, and optionally your phone number and practice name. Please do not include patient or health information in the form.

Phone calls. Calls to our website phone number (470-944-9277) are routed through a call-tracking service (Twilio). We record the calling number, call time, duration and call status, and answered calls are recorded.

Newsletter. If you subscribe to our newsletter, we collect your email address and subscription date.

Automatically collected information. Like most websites, our hosting provider and analytics tools collect technical information such as IP address, browser type, device type, pages visited, referring website, and the date and time of your visit.

Cookies, analytics and advertising

We use Google Tag Manager to manage the following third-party tools, which may set cookies or similar technologies:

  • Google Analytics 4 to understand how visitors use the Website (for example, pages viewed and form submissions).
  • Google Ads conversion tracking and remarketing to measure our advertising and show our ads to people who have visited the Website.
  • Hosting cookies and analytics set by our website hosting platform to operate the site and measure visits. Our hosting platform also loads PostHog product analytics, which can record page interactions (session replay).

We also display Google reviews of our business using Google's services. You can learn how Google uses data at policies.google.com/technologies/partner-sites and opt out of personalized Google ads at adssettings.google.com. You can also block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on.

How we use information

  • To respond to your inquiry, provide a consultation, or follow up about our services.
  • To send our newsletter if you have subscribed.
  • To route, log and review calls made to our business phone line.
  • To operate, secure, maintain and improve the Website, and to measure our marketing.
  • To comply with legal obligations.

We do not sell personal information collected through the Website.

How we share information

We share information only with service providers that help us run the Website and our business, such as our website hosting provider, email provider (Google), call-tracking provider (Twilio), and Google analytics and advertising services, or when required by law.

Data retention and security

We use reasonable administrative and technical measures to protect information submitted through the Website. No method of transmission over the internet is completely secure.

Your choices and rights

You may ask us to access, correct or delete the personal information you submitted through the Website, or to unsubscribe from our newsletter, by contacting us using the details below. Depending on where you live, you may have additional rights under applicable state privacy laws.

Children's privacy

The Website is intended for healthcare professionals and businesses and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes and contact

We may update this policy from time to time and will post the updated version on this page. See also our Terms of Service and HIPAA & Data Privacy page. Questions? Contact us:

Capital Billing Services, Inc.
Atlanta, Georgia
Phone: 470-944-9277
Email: info@capitalbillingservices.com