Navigating the Storm: Change Healthcare Cyberattack Impact
The Change Healthcare cyberattack disrupted healthcare billing nationwide. Here's what happened, the impact, and how to protect your practice going forward.
What Happened
Change Healthcare, one of the largest healthcare clearinghouses processing billions of transactions annually, experienced a major cyberattack that disrupted:
- Electronic claim submissions
- Eligibility verification
- Prior authorization processing
- Payment processing and ERAs
- Pharmacy claims
Impact on Healthcare Providers
Cash Flow Disruption
Many practices faced weeks without claim payments
Delayed Patient Care
Prior auths and eligibility checks were unavailable
Administrative Burden
Staff scrambled to find workarounds
Data Security Concerns
Patient data potentially compromised
Lessons Learned: Protecting Your Practice
Diversify Clearinghouse Relationships
Don't rely on a single clearinghouse. Have backup options ready.
Maintain Cash Reserves
Keep 30-60 days of operating expenses in reserve for emergencies.
Review Cybersecurity Insurance
Ensure your policy covers business interruption from third-party attacks.
Document Your Workflows
Have manual backup processes documented for critical operations.
Monitor Vendor Security
Evaluate the cybersecurity practices of your key vendors.
Protect Your Revenue Cycle
Our billing services use multiple clearinghouses and backup systems to keep your cash flowing.